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Direct Drive Tech (hereinafter referred to as "we") places great importance on the security of users' personal information. This Privacy Policy explains in detail how we collect and use user information on our website at robotics.directdrive.com/ (hereinafter referred to as “the Website”)
Before accessing or using the Website, please read this Privacy Policy carefully and ensure that you understand its contents. We have highlighted certain key provisions in bold to draw your attention to them. If you do not agree to this Privacy Policy, please close this page and stop using the Website.
I. What Information Do We Collect?
We collect and use your personal information for the purposes described below in this Privacy Policy. For ease of reference, the table below summarizes the personal information we collect and use.
Personal Information Collection List
| Purpose of Collection | Personal Information Collected |
| Online inquiries | Name, company, phone number, email address, specific requirements, and verification code |
| Information and Marketing Communications | Name, company, phone number, email address, specific requirements, and verification code |
Specifically, we collect the following personal information for the purposes described below:
Online inquiries:
To respond to your inquiries or requests for cooperation, you may contact us through the online forms available under the “Product Inquiry” and “Contact Us” functions on the Website. In doing so, we will collect the information you submit, including your name, company, phone number, email address, specific requirements, and verification code.
Information and Marketing Communications:
To send you personalized product information, marketing communications, quotations, and other content, we will use the name, company, phone number, email address, and specific requirements you have submitted to tailor the information we send to you. You may opt out of receiving such communications by using the contact details disclosed in the “How to Contact Us” section of this Privacy Policy to unsubscribe.
We may also collect other information that cannot be identified to a specific individual which does not constitute personal information. Such information is collected for the purposes of safeguarding the operational security of this website, improving its performance, and delivering continuous, secure and stable products and services to you.
II. Use of Cookies
A cookie is a small file (typically consisting of letters and numbers) that is downloaded onto your device (computer, tablet, mobile phone, or similar device) when you visit a website. Cookies allow a website to recognize a user's device, and website owners may use them to operate the website more efficiently. Cookies are used to understand how a website or service is being used, help you navigate between pages effectively, help remember your preferences, and improve your browsing experience. If you do not wish for us to recognize your device, you may also delete cookies from your browser or block all cookies by adjusting your browser settings.
III. Exceptions to Obtaining Consent
Pursuant to applicable laws and regulations, we may collect and use your personal information without obtaining your consent in the following circumstances:
1.where necessary for the conclusion or performance of a contract to which the individual is a party, or for human resources management conducted in accordance with lawfully formulated labor rules and regulations and lawfully concluded collective contracts; 2.where necessary for the performance of statutory duties or obligations;
3.where necessary to respond to a public health emergency, or to protect the life, health, or property safety of a natural person in an emergency;
4.where personal information is processed within a reasonable scope for news reporting, public opinion supervision, or other activities conducted in the public interest;
5.where, in accordance with the Personal Information Protection Law of China, personal information that the individual has voluntarily disclosed or that has otherwise been lawfully disclosed is processed within a reasonable scope; and
6.other circumstances provided for by laws or administrative regulations.
IV. Entrusted Processing, Sharing, Transfer, and Public Disclosure of Your Personal Information
(1) Entrusted Processing
We may entrust our authorized partners with the processing of your personal information in order to provide you with relevant products or services. We will enter into confidentiality agreements or other data protection agreements with the companies, organizations, and individuals to whom we entrust the processing of personal information, and require them to process personal information in accordance with our requirements and applicable laws and regulations, and to take appropriate measures to ensure the confidentiality and security of personal information.
(2) Sharing
We will not share your personal information with any company, organization, or individual, except in the following circumstances:
1.Sharing as required by law: We may share your personal information as required by laws and regulations, for the purposes of litigation or dispute resolution, or in response to lawful requests from administrative or judicial authorities.
2.Sharing with your consent: After obtaining your consent, we will share your personal information with other parties.
3.Sharing with affiliates and business partners: Solely for the purposes stated in this Privacy Policy, we may share your personal information with our affiliates and business partners in order to provide better services. We will share only the personal information that is necessary, and such sharing will be limited to the purposes stated in this Privacy Policy. If a third-party partner changes the purposes for which your personal information is used or processed, the third-party partner will obtain your consent again.
(3) Transfer
We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:
1.Transfer with your consent: After obtaining your consent, we will transfer your personal information to other parties;
2.In the event of a merger, division, dissolution, acquisition, or declaration of bankruptcy involving a transfer of personal information, we will inform you of the name and contact details of the recipient of your personal information. We will require the company or organization that receives your personal information to continue to be bound by this Privacy Policy; otherwise, we will require that company or organization to obtain your consent again.
(4) Public Disclosure
We will publicly disclose your personal information only in the following circumstances:
1.after obtaining your separate consent; or
2.where required by law, legal process, litigation, or a competent government authority.
(5) Exceptions to Obtaining Prior Consent for Sharing, Transfer, or Public Disclosure
In the following circumstances, sharing, transfer, or public disclosure of your personal information does not require your prior consent:
1.where directly related to national security or national defense security;
2.where directly related to public security, public health, or major public interests;
3.where directly related to criminal investigation, prosecution, trial, or execution of judgments;
4.where necessary to protect the significant lawful rights and interests, such as life and property, of the individual or other individuals, but it is difficult to obtain the individual’s consent;
5.where the individual voluntarily discloses his or her personal information to the public; or
6.where personal information is collected from information that has been lawfully made public, such as lawful news reports or government information disclosed to the public.
Please note that, under applicable law, if we anonymize personal information through technical and other necessary measures so that a specific individual cannot be identified or the data cannot be restored to identify an individual, the sharing, transfer, or public disclosure of such anonymized data does not require separate notice to you or your consent.
V. How We Store Your Personal Information
Personal information collected and generated by us within China will be stored within China. We will store your personal information only for the period necessary to achieve the purposes described in this Privacy Policy and for any period required by laws and regulations. Upon expiry of the foregoing period, we will delete your personal information or anonymize it. For example, to comply with legal requirements on log retention, we will retain network logs for no less than six months in accordance with the Cybersecurity Law and other applicable laws and regulations. If we discontinue a product or service, we will promptly cease further collection of your personal information, notify you of the discontinuation by individual notice or public announcement, and delete or anonymize the personal information we store.
VI. How We Protect Your Personal Information
We take the security of your personal information seriously. In accordance with applicable laws and regulations, we have implemented appropriate technical and organizational measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized processing.
VII. Personal Information of Minors
Our services are primarily intended for adults. If we discover that we have collected personal information of a minor without first obtaining parental or guardian consent, we will take steps to delete such personal information as soon as possible. If you (as a person with guardianship responsibility for a child) notice that your child has provided us with personal data without your consent, you may contact us.
VIII. How You May Manage Your Personal Information
(1) Right to Be Informed
We inform you about how we process your personal information through this Privacy Policy. We are committed to transparency in our processing of your personal information. If you have any questions, you may contact us through the contact details provided in this Policy.
(2) Rights of Access, Correction, and Supplementation
You may contact us through the contact details provided in this Privacy Policy to exercise your statutory rights to access, correct, and supplement your personal information.
(3) Right to Deletion
In any of the following circumstances, you may contact us using the contact details provided in this Privacy Policy to request deletion of your personal information, and we will delete your personal information within 15 business days after verifying your identity:
1.the purpose of processing has been achieved, cannot be achieved, or is no longer necessary;
2.we have ceased to provide the product or service, or the retention period has expired;
3.you withdraw your consent;
4.we process personal information in violation of laws or administrative regulations, or in breach of an agreement; or
5.other circumstances provided for by laws or administrative regulations. Please understand that, pursuant to applicable laws and regulations, if a retention period prescribed by laws or administrative regulations has not yet expired, or if deletion of the personal information is technically difficult to achieve, we will cease processing the personal information except for storage and the implementation of necessary security measures.
(4) Changing the Scope of Your Consent or Withdrawing Consent
Certain features of our services can only be provided based on information that you have authorized us to process. You have the right to change the scope of your consent or withdraw your consent. You may withdraw your consent through the contact details provided in this Privacy Policy. After you withdraw your consent, we will no longer process the corresponding personal information. However, your withdrawal of consent will not affect any processing of your personal information that has already been carried out based on your consent.
(5) Right to Account Cancellation
The Website does not require account registration or login. If you have any questions in this regard, you may contact us through the means provided in this Privacy Policy.
(6) Right to Portability
Where the conditions prescribed by the national cyberspace administration are met, you have the right to request that your personal information be transferred to a designated personal information handler, and we will provide a means of transfer in accordance with the relevant rules. You may contact us through the means provided in this Privacy Policy to submit a request to exercise your right to personal information portability.
(7) Obtaining a Copy of Your Personal Information
You have the right to obtain a copy of your personal information. You may contact us through the means provided in this Privacy Policy, and we will provide you with a copy in textual form. (8) Restricting or Refusing the Processing of Personal Information If you wish to restrict or refuse our processing of your personal information, you may contact us through the means provided in this Privacy Policy and submit a rights request. Please note that if you restrict or refuse our processing of the relevant personal information, you may be unable to use some or all of the services we provide as usual.
(9) Responding to Your Requests
For requests described above submitted by you, your guardian, close relatives, or other authorized persons, including requests to copy or transfer your personal information, withdraw or change your consent, restrict or refuse the processing of your personal information, or obtain an explanation of our personal information processing rules, we will generally respond within 15 business days.
We will generally not charge you any fee for reasonable requests described above. We may refuse repetitive requests, requests that would require excessive technical assistance, requests that would create risks to the lawful rights and interests of others, or other unreasonable requests. If we are unable to respond to your request, we will explain the corresponding reasons to you. If we decide not to respond to your request, we will inform you of that decision and the reasons for it, and you may contact us through the means provided in this Privacy Policy to lodge a complaint.
IX. Revisions and Updates to This Privacy Policy
We reserve the right to revise or update this Privacy Policy. Any changes to this Privacy Policy will be published on the website. Please review this Privacy Policy regularly to stay informed of any changes and understand how they may affect your rights and interests regarding your personal information.unauthorized processing.
X. How to Contact Us
If you have any questions, comments, or suggestions regarding this Privacy Policy, you may contact us through the following channels: Direct Drive Tech
Registered address: Room 225, 2nd Floor, Building 5, Courtyard 3, Jinghai Fifth Road, Beijing Economic-Technological Development Area (Tongzhou), Beijing
Email: marketing@directdrivetech.com
Under normal circumstances, we will respond within fifteen (15) business days upon receiving your relevant information and verifying your identity.
If you are dissatisfied with our response, particularly if our personal information processing practices have infringed upon your lawful rights and interests, you may also seek resolution by filing a lawsuit with a court of competent jurisdiction in Beijing Economic-Technological Development Area.